Shipping policy – WILHELMINA STUDIO

Shipping policy

Shipping policy

We aim to dispatch all orders as quickly as possible.
Orders are processed Monday to Friday, excluding public holidays.

Each order is packed by hand by our small team. Please allow 1–2 business days for your order to be packed and shipped.  During launch periods and sales, dispatch times may be slightly longer. We do not operate as a fulfillment warehouse — care is taken with every parcel.

Domestic

We ship Australia-wide with Australia Post.

  • Free standard delivery (2–7 business days) for all orders over $400 AUD.
  • $12 standard delivery (2–7 business days) for orders under $400 AUD.
  • $16 express delivery (1–3 business days).

All Wilhelmina Studio orders require a signature on delivery.
Tracking details are emailed once your order has been dispatched.

International

We offer international shipping to selected countries with Australia Post International. Delivery timeframes vary by destination, typically 5–21 business days. Delays may occur due to customs processing, which is outside our control.

Shipping rates and available countries will be shown at checkout.
International orders may be subject to duties and taxes determined by your local customs authority, payable by the customer upon delivery.

These charges are non-refundable, including if you return your order or refuse delivery.
If an order is returned to us due to unpaid duties, incorrect address or refusal of delivery, any return shipping costs and handling fees may be deducted from your refund.

Dispatch & delivery

  • Orders placed on business days are processed in order of receipt.
  • Orders placed after hours, on weekends or on public holidays are processed on the next business day.
  • Once your order has been handed to Australia Post or DHL express, transit times are outside our control.
  • Wilhelmina Studio is not responsible for delays caused by the shipping carrier, customs processing or circumstances beyond our control.

If your parcel is delayed, lost or marked as delivered but not received, please contact the courier directly using your tracking number.
Our customer care team will assist where possible.

Pre-orders

Pre-order items will ship once they arrive at our studio. Estimated delivery windows are noted on each product page.

If your order contains both pre-order and in-stock items, they may be shipped together once all items are available.
If you prefer separate shipments, please place two separate orders.

Lost or damaged in transit

If your order arrives damaged, or does not arrive within a reasonable timeframe, please contact us at 
hello@wilhelminastudio.com.au. We will work with you and the carrier to resolve the issue.

Contact

For all shipping enquiries
hello@wilhelminastudio.com.au