Privacy Policy
Wilhelmina Studio (ABN: 29 217 896 516) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
When you place an order, create an account, or subscribe to our communications, we may collect:
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Name and contact details (email address, phone number, postal address)
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Payment information (processed securely — we do not store card details)
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Order history and purchase behaviour
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Device and browsing data when you visit our website
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Email engagement data (opens, clicks) where you have consented to receive marketing
How we use your information
We use your personal information to:
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Process and fulfil your orders
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Communicate with you about your order, including dispatch and delivery updates
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Send marketing communications where you have opted in
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Improve our website and customer experience
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Comply with our legal obligations
Third parties we share information with
We do not sell your personal information. We may share it with trusted third-party service providers who assist in operating our business, including:
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Shopify — our e-commerce platform, which processes orders and stores customer data. Shopify's privacy policy is available at shopify.com/legal/privacy.
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Klaviyo — our email marketing platform. Used only where you have subscribed to our mailing list. Klaviyo's privacy policy is available at klaviyo.com/legal/privacy-policy.
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Meta (Facebook and Instagram) — we use Meta's advertising tools, which may collect data via pixel technology to deliver relevant advertising. You can manage your ad preferences at facebook.com/settings.
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Shipping carriers — your name and delivery address are shared with our courier partners to fulfil your order.
Cookies
Our website uses cookies and similar technologies to improve functionality and personalise your experience. This includes cookies from Shopify and Meta. You may disable cookies via your browser settings, though this may affect site functionality.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at
If you no longer wish to receive marketing communications, you may unsubscribe at any time via the link in any email, or by contacting us directly.
Data retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Contact
Privacy enquiries can be directed to info@wilhelminastudio.com